Sametime: Logging and Trace in Connect Client

Location Your Workspace

 * Locating your workspace

Brazilian Portuguese D:\Documents and Settings\XXXXXXXXX\Dados de aplicativos\Lotus\Sametime

Enabling Log and Trace

 * Logging and tracing on Lotus Sametime Connect

open the .config/rcpinstall.properties file in a text editor.

Audio/video quality issues:

add

com.ibm.collaboration.realtime.internal.telephony.level=FINE com.ibm.collaboration.realtime.telephony.level=FINE com.ibm.collaboration.realtime.telephony.softphone.level=FINER com.ibm.collaboration.realtime.multimedia.level=FINER

Save and close the file.

Restart your Lotus Sametime Connect client.

View Log and Trace
View the error log and trace files in Lotus Sametime Connect, by clicking Help > Support > View Log and View Trace. In most cases, View Trace provides the most useful information.