IBM Traveler: Error Messages and Solutions
Error Messages
| Message |
Type |
Problem |
Resolving the problem |
|---|---|---|---|
| <name> Exception while opening a notes session for <name> Exception Thrown: Notes Exception(4488) : Server access denied |
SEVERE |
Authentication |
User not in Server Access groups See: http://www-01.ibm.com/support/docview.wss?uid=swg22007473
|
| <name>[<deviceId>] Failed to lookup '<name>' rc=36 |
SEVERE |
Authentication |
User not in Server Access groups See: |
| <name> there should always be one and only one Inbox folder and there were 2 of which 2 are not marked for deletion. |
WARNING |
Database |
To resolve this issue you may try removing the accounts from all the mobile devices tell traveler dump <name> tell traveler reset * <name> running fixup on the user's mail nsf and reinstalling the accounts on all the mobile devices. |
| *system Unrecognized IBM Traveler parameter in notes.ini: NTS_DEFRAG_INTERVAL_DAYS |
WARNING |
Server |
Remove/Correct paramter. |
| *system Error trying to determine database version Exception Thrown: com.lotus.sync.db.PersistenceException: java.sql.SQLException: No suitable driver | SEVERE |
Server |
http://www-01.ibm.com/support/docview.wss?uid=swg21674847 |
Working On
| Message |
Type |
Problem |
Resolving the Problem |
|---|---|---|---|
| <name> Exception Thrown: com.lotus.sync.dca.CAException |
SEVERE | ||
| <name>[<deviceId>] failed to update device profile |
WARNING |
||
| <name>[<deviceId>] Unable to load balance request Exception Thrown: com.lotus.sync.hadr.LoadBalancerServerUnreachableException: Current Monitor (name=<servername>, hostName=<hostname>, LID=50, AI=-6) for <name> |
WARNING |
||
| <name> No usage info available for the logout on session <sessionid>. Session may not be closed properly. |
WARNING |
||
| <name> ID <sessionid> could not be associated with any existing PS threads. |
WARNING | ||
| <name> Sync exception being treated as a backend failure. Exception Thrown: com.lotus.sync.TSS.DBInt.SendActionExceptionException: CAF - com.lotus.sync.caf.CAFNestedException - Problem getting changes status(138c)=Operation cannot be performed at the | WARNING | ||
| <name> Invalid exception reference Exception Thrown: java.lang.RuntimeException: exception references date that is not in original series: calculatedDate = |
WARNING | ||
| <name> dumping slave doc <noteid> |
WARNING | ||
| <name> dumping master doc <noteid> |
WARNING | ||
| <name> No corresponding gud record for item: <noteid> |
WARNING | ||
| *system Status change from Yellow to Red: User <name> on thread PS-<string> has been running for <number> minutes. |
WARNING |
Server |
|
| *system Status change from Green to Red: There have been <number> device sync failures because the server is too busy and returned status code 503. |
WARNING |
||
| calendar entry <noteid> [<string>] has an unsupported start date, so skipping |
WARNING | ||
| <name>Internal Error: Debug Data: Error at NSFNoteExtractWithCallback on noteId=76b06 Error(601)=This database cannot be read due to an invalid on disk structure |
WARNING |
||
| <name>[<deviceId>] DiscoveryQueueElement User ID = <name>, Device ID = <deviceid>, Current Interval (seconds) = 30, Current Upper Bound (seconds) = 900 could not be removed from the DiscoveryDelayQueue |
WARNING |