DRO Failure

The DRO (Data Reporter Operator)

When the following happens:

Wait for the rhm-data-service to be ready.

Checking pods

oc get pods -n redhat-marketplace
NAME                                                             READY   STATUS    RESTARTS      AGE
ibm-data-reporter-operator-controller-manager-7dbf5f4b75-mxzpj   1/1     Running   0             159m
ibm-metrics-operator-controller-manager-588c464b77-7z7bv         1/1     Running   3 (37m ago)   159m

Logs of the ibm-data-reporter-operator-controller-manager pod with this message:

ERROR could not connect to data-service, retrying… {"error": "context deadline exceeded"}

Check the values on

oc get secret redhat-marketplace-pull-secret -n redhat-marketplace -o yaml

apiVersion: v1
data:
  PULL_SECRET: ZXlKMGVYQWlPaU.....

And run command:

echo "ZXlKMGVYQWlPaU....." | base64 -d

Confirm the value of you ibm-entitlement-key.

eyJ0eXAiOi.....

If not correct, delete the secret. And re-run the mas install, making sure to provide the ibm-entitlement-key properly.

IBM Maximo: Install MAS - Known installation issues

DRO Failure

See Also