To solve this problem you must:

1) Login to Maximo, go to the Systems Properties application

2) search for the following property mxe.system.regpassword and confirm the password (you must uncheck obscured choice to see password)

3) Go to the Users application and search for user MAXREG, reset the password to match the value in 2), logout and "Forgot Password" should now work.

You can use the bellow queries to identify other problems:

Checking the system properties

SELECT PROPNAME,SERVERNAME,PROPVALUE,ENCRYPTEDVALUE
FROM MAXPROPVALUE
WHERE PROPNAME IN ( 'mxe.system.reguser', 'mxe.system.regpassword','mxe.convertloginid');

Result

PROPNAME	SERVERNAME	PROPVALUE	ENCRYPTEDVALUE
mxe.convertloginid	COMMON	1	(null)
mxe.system.regpassword	COMMON	(null)	65...27
mxe.system.reguser	COMMON	MAXREG	(null)

In property mxe.system.reguser the value must be CAPITALIZED

Check MAXREG user

SELECT USERID,STATUS,PASSWORD,LOGINID
FROM MAXUSER
WHERE loginid IN ( SELECT PROPVALUE FROM MAXPROPVALUE  WHERE PROPNAME IN ( 'mxe.system.reguser')) ;

Result

USERID	STATUS	PASSWORD	LOGINID
MAXREG	ACTIVE	461...70	MAXREG

check if MAXREG user is on MAXREG group

SELECT USERID,GROUPNAME FROM GROUPUSER WHERE USERID IN ( SELECT USERID FROM MAXUSER 
WHERE loginid IN ( SELECT PROPVALUE FROM MAXPROPVALUE  WHERE PROPNAME IN
( 'mxe.system.reguser')) ) ;

USERID	GROUPNAME
MAXREG	DEFLTREG
MAXREG	EVERYONE
MAXREG	MAXREG

Check permissions to FORGOTPSWD application

SELECT GROUPNAME,APP,OPTIONNAME FROM APPLICATIONAUTH WHERE APP ='FORGOTPSWD' 
AND GROUPNAME IN ( SELECT GROUPNAME FROM GROUPUSER WHERE USERID IN ( 
SELECT USERID FROM MAXUSER WHERE loginid IN ( SELECT PROPVALUE FROM 
MAXPROPVALUE  WHERE PROPNAME IN ( 'mxe.system.reguser')) ) 
);

GROUPNAME	APP	OPTIONNAME
MAXREG	FORGOTPSWD	READ
MAXREG	FORGOTPSWD	INSERT
MAXREG	FORGOTPSWD	SAVE
EVERYONE	FORGOTPSWD	READ
EVERYONE	FORGOTPSWD	INSERT
EVERYONE	FORGOTPSWD	SAVE

Ver também